• HPS - Account Manager

    Job Site Location US-NY-New York
    Requisition ID
  • Position Objective

    Our Account Managers support Harvard Protection in our goal of providing best in class security and life safety services. Our Managers are responsible for providing professional customer-focused security and life safety services for the people and the property they protect and our employees that they lead. Site Account Managers are responsible for the day-to-day leadership and management of the single customer account(s) they are assigned.

    Essential Duties and Responsibilities

    • A true Leadership and Difference making position
    • Ensure quality services are provided to meet customer expectations and contract requirements by regularly managing, directing, inspecting, training, coaching, mentoring, and leading security personnel assigned to the facility/building
    • Perform operations related functions to include; scheduling, overtime management, review of daily logs and incident reports, training and development of staff
    • Monitor and develop staff performance to include supervision, performance evaluations, disciplinary matters, training, scheduling, callouts, and assigning work
    • Maintain up to date and accurate timekeeping systems and records for staff
    • Provide recommendations for positive and negative personnel actions for those staff members under his/her direct supervision
    • Provide immediate response to emergencies and issues that arise
    • Follow and coordinate established emergency response, action planning and procedures
    • Maintain 24 / 7 availability and to the customer account(s) assigned
    • Oversee the Business Continuity Program, while working in collaboration with all teams to ensure support of business continuity requirements for the company and customer account(s)
    • Management of compliance and regulatory matters
    • Initiate preliminary investigations into incidents
    • Prepare reports on accidents, incidents, and suspicious activities, as required
    • Prepare required weekly, bi-weekly and monthly manager reports
    • Facilitate training as required per the contractual agreement; to include CPR/First Aid/AED, additional state, local certifications
    • Facilitate any required maintenance of vehicles
    • Assist to lead in the procurement process and maintenance of uniforms and equipment
    • Maintain professional working relationships with local, state, and federal law enforcement agencies
    • The essential duties and responsibilities may differ by customer location assigned

    Knowledge and Skill Requirements

    • State or municipality mandated security officer licenses
    • Candidates should possess some of the following verifiable experiences;
      • Advanced education degree
      • Criminal Justice degree or law enforcement related degree
      • 3-5 years civilian law enforcement, or private or corporate security experience or military experience with a favorable discharge
    • Must have a security guard license or be able to obtain one within an acceptable period
    • Strong interpersonal communication skills
    • Excellent time management skills and the ability to prioritize and problem solve
    • Good computer skills including Microsoft Office
    • Additional knowledge within a computerized scheduling operating system is helpful


    Harvard Protection Services offers a competitive salary structure of $60,000 with health & welfare, dental, vision, life and long-term disability (LTD) insurance, and 401K Savings Plan. The position is a full time, salaried, exempt position.
    About Harvard Protection Services:
    Harvard Protection Services maintains true to our long-standing belief, Employees First and Customer Service. Our Mission, Vision and Core Values of PEOPLE FIRST, SAFETY, TEAMWORK, CLIENT FOCUS, and ACCOUNTABILITY are representative of this belief with expectations set and supported throughout for all our employees. Our goals set the standard for the industry; to earn our customer’s trust, confidence, and business, through maintaining a safe and secure environment. We are recognized by our customers and the industry as a dynamic, employee-centric organization that empowers our team to deliver leading edge service and solutions that creates value for our customers.
    Harvard Protection Services is an Equal Opportunity Employer/M/F/Veteran/Disabilities


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed