Hospitality Training Specialist -36361

Company Overview:

Harvard Protection Services is one of the fastest growing, privately owned providers of high-quality security services in the United States.  Our reputation has been earned among with our employees and clients for our responsiveness, engaged leadership, and personal care for every employee and client we serve. We support our employees, ensure they feel valued, give them the resources to be successful, and empower them to execute flawlessly.

Job Summary:

We are seeking an energetic and knowledgeable Hospitality Trainer to inspire and develop our team members in delivering exceptional customer service. In this role, you will be responsible for training new employees and seasoned staff members in hospitality skills, culture, operating systems, safety, and customer service excellence. Your enthusiasm and expertise will help foster a positive work environment while ensuring all team members meet the highest standards of hospitality. This position offers an exciting opportunity to shape the skills of our staff, enhance operational efficiency, and promote a vibrant, customer-focused culture.

• Provide training to all new team members on the client hospitality culture and standards
• Ensure all employees have correct and well-fitting uniform components and are always exceeding the appearance standard
• Conduct comprehensive ongoing training sessions with the team covering upcoming events, activities, hospitality initiatives and preparations to execute flawlessly
• Provide coaching to support skills improving service speed in demanding, fast-paced environments
• Support team members in mastering industry standards including personal presentation, client engagement, needs anticipation and customer service excellence
• Monitor shift performance, offering constructive feedback to reinforce best practices in hospitality
• Utilize our technology platforms to deliver, keep detailed records successful training, skill assessments, comprehension and employee development.
• Deliver other supporting training as requested on topics such as safety, use of our reporting technology and other industry specific topics when needed.

• Previous experience working in a fast-paced hospitality concierge environment with a focus on customer interaction.
• Proven ability to train and mentor staff
• Strong understanding of the hospitality industry’s safety standards
• Excellent time management skills with the ability to prioritize tasks efficiently during busy shifts.
• Experience working in hotel settings is a plus
• Exceptional and demonstratable verbal and written communication skills

Harvard Protection Services offers a competitive hourly pay rate with health & welfare, dental, vision, sick leave, vacation, and 401K enrollment benefit opportunities.

About Harvard Protection Services:

Harvard Protection Services maintains true to our long-standing belief, Employees First and Customer Service. Our Mission, Vision and Core Values of PEOPLE FIRST, SAFETY, TEAMWORK, CLIENT FOCUS, and ACCOUNTABILITY are representative of this belief with expectations set and supported throughout for all our employees. Our goals set the standard for the industry; to earn our customer’s trust, confidence, and business, through maintaining a safe and secure environment. We are recognized by our customers and the industry as a dynamic, employee-centric organization that empowers our team to deliver leading edge service and solutions that creates value for our customers.

Harvard Protection Services is an Equal Opportunity Employer/M/F/Veteran/Disabilities