Operations Manager - Protective Services

US-NJ-Jersey City
Requisition ID
2017-2679

Position Objective

Our Operations Managers support Harvard Protection Services in our mission to provide leading edge, comprehensive enterprise security and life safety, supported by innovative technical and physical security solutions. Our Operations Managers are responsible for providing quality, customer-focused, security services for the safety and security of the people and property they protect.  Reporting to the Vice President Operations, Operations Managers are responsible for the day-to-day leadership and management of the portfolio of customer accounts they are assigned.

Essential Duties and Responsibilities

  • Lead by example
  • Ensure quality services are provided to meet customer expectations and contract requirements by regularly managing, directing, inspecting, training, coaching, mentoring, and leading security personnel assigned to the facility/building
  • Perform operations related functions to include; scheduling, overtime management, review of daily logs and incident reports, training and development of staff
  • Assist in monitoring and developing staff performance to include supervision, performance evaluations, disciplinary matters, training, scheduling,  callouts,  and assigning work
  • Maintain up to date and accurate timekeeping systems and records for staff
  • Provide recommendations for positive and negative personnel actions for those staff members under his/her direct supervision
  • Provide comprehensive management of day to day activities a variety of security, safety, customer service, public relations duties, and related functions specific to the portfolio of accounts they are assigned.
  • Provide immediate response to emergencies and issues that arise
  • Follow and coordinate established emergency response, action planning and procedures
  • Maintain 24 / 7 availability and to portfolio of accounts assigned
  • Oversee the Business Continuity Program, while working in collaboration with teams to ensure the Disaster Recovery Program supports the business continuity requirements of the company and customer accounts
  • Management of compliance and regulatory matters
  • Initiate preliminary investigations  into incidents
  • Prepare reports on accidents, incidents, and suspicious activities, as required
  • Prepare required weekly, bi-weekly and monthly manager reports
  • Work with business development team to identify and source new business opportunities
  • Facilitate training for CPR/First Aid/AED and additional state, local certifications
  • Facilitate necessary connections between IT Department and front line staff
  • Facilitate payment of invoices with customer accounts
  • Facilitate necessary maintenance and upkeep of vehicles
  • Procure and maintain uniforms and equipment in coordination with proper procedures
  • Foster and maintain professional working relationships with local, state, and federal law enforcement agencies
  • The essential duties and responsibilities may differ by customer location assigned

Knowledge and Skill Requirements

  • State or municipality mandated security officer licenses
  • Candidates should possess some of the following verifiable experiences;
    • Advanced education degree
    • Criminal Justice degree or law enforcement related degree
    • 3-5 years civilian law enforcement
    • 3-5 years private or corporate security experience
    • 3-5 years military experience with a favorable discharge
  • Must have reliable means of communication and transportation
  • Must be willing to participate in the company’s pre-employment screening process, including drug screening and background check
  • Strong interpersonal communication skills
  • Ability to work in a fast paced, customer service environment
  • Excellent time management skills and the ability to prioritize and problem solve
  • Ability to work independently and in a team environment
  • Good computer skills including Microsoft Office
  • Additional knowledge within a computerized scheduling operating system is helpful
  • Criminal Justice Degree or law enforcement related degree preferred but not required
  • Associates degree or greater required

Compensation

Harvard Protection Services offers a competitive salary structure with health & welfare, dental, vision, life and long term disability (LTD) insurance, and 401K Savings Plan. The Operations Manager position is a full time, salaried, exempt position.

About Harvard Protection Services:
 
 
Harvard Protection Services maintains true to our long standing belief, Employees and Customers First. Our Mission, Vision and Core Values of PEOPLE FIRST, SAFETY, TEAMWORK, CLIENT FOCUS, and ACCOUNTABILITY are representative of this belief with expectations set and supported throughout for all our employees. Our goals set the standard for the industry; to earn our customer’s trust, confidence, and business, through maintaining a safe, secure environment; to provide the highest level of security for their enterprise, their proprietary assets, and the safety of their human capital. Our vision is to be recognized by our customers and the industry as a dynamic, employee-centric organization that empowers our team to deliver leading edge solutions in a manner that creates value for our customers.
 
Harvard Protection Services is an Equal Opportunity Employer / Drug Free Employer 

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