Harvard Protection Services

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Security Officer - Customer Service

Security Officer - Customer Service

Requisition ID 
2017-2280
Job Site Location 
US-NY-New York

More information about this job

Position Objective

Our Customer Service Officers support Harvard Protection Services in our mission to provide leading edge, comprehensive enterprise security and life safety, supported by innovative technical and physical security solutions. Our Security Officers are responsible for providing quality, customer-focused, security services for the safety and security of the people and property they protect.

Essential Duties and Responsibilities

  • Maintain a professional demeanor while providing assistance to customers, employees, visitors, and guests
  • Maintain a visible presence in the facility / building assigned
  • Monitor the environment, with the ability to detect suspicious and unsafe activity
  • Responsible for becoming familiar with incoming and outgoing  traffic, know the customers, tenants, visitors, and guests
  • Greet customers, visitors, staff, tenants, guests in a professional manner at all times and answers questions and assists guests and employees in a customer focused, supportive manner
  • Answer all phones in a professional manner
  • Permit authorized persons to enter property and monitor entrances and exits
  • Know the facility / building policies and procedures, and enforce them within the limits of the position
  • Perform required patrols of designated areas on foot or in vehicle
  • Observe departing personnel to protect against the theft of company property and ensure authorized removal of property is conducted within appropriate customer requirements
  • Follow established emergency action planning and procedures
  • Monitor alarms and closed circuit television systems
  • Prepare reports on accidents, incidents, and suspicious activities, as directed
  • The essential duties and responsibilities may differ by customer location assigned

Knowledge and Skill Requirements

  • State or municipality mandated security officer licenses
  • Minimum High School Diploma, GED or the equivalent
  • Must be 18 years of age or older as required by applicable law and contract requirements
  • Must have reliable means of communication and transportation
  • Must be willing to participate in the company’s pre-employment screening process, including drug screening and background check
  • Strong interpersonal communication skills
  • Friendly and professional demeanor
  • Neat and professional appearance
  • Good organizational skills
  • Computer skills and be able to demonstrate the ability to effectively operate and manage security and communication devices.
  • Write routine correspondence, to include log entries and incident reporting
  • Previous contract security, law enforcement, military, customer service experience helpful
  • 1st and 2nd shift available on call

Compensation

Harvard Protection Services offers a competitive hourly pay of $14.35 with applicable union benefits.
 
About Harvard Protection Services:
Harvard Protection Services maintains true to our long standing belief, Employees and Customers First. Our Mission, Vision and Core Values of PEOPLE FIRST, SAFETY, TEAMWORK, CLIENT FOCUS, and ACCOUNTABILITY are representative of this belief with expectations set and supported throughout for all our employees. Our goals set the standard for the industry; to earn our customer’s trust, confidence, and business, through maintaining a safe, secure environment; to provide the highest level of security for their enterprise, their proprietary assets, and the safety of their human capital. Our vision is to be recognized by our customers and the industry as a dynamic, employee-centric organization that empowers our team to deliver leading edge solutions in a manner that creates value for our customers.
 
Harvard Protection Services is an Equal Opportunity Employer/M/F/Veteran/Disabilities